Section A : Information Required

• Insured Name
• Policy No.
• Brief Description of loss
• Date of Loss
• Place of Loss
• Estimated Loss
• Person to contact and telephone no.
• Bank Account details

Section B : Documents Required

Fire / Houseowner / Householder Insurance Claim

• Completed claim form
• Replacement or repair bill / invoice /quotation  detailing the description, unit price and amount
• Original purchase invoice / bill of the damaged article
• Photographs depicting the damaged items
• Technical report to substantiate the cause of the damage
• Police report
• Fire brigade report
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Marine Insurance Claim

• Claim Bill
• Invoices
• Bill of Lading
• Packing list
• Original Marine Policy/Certificate
• Inward/Outward Survey Report, if any
• Reply from Carriers
• Reply from Port Authority
• Photographs depicting the damaged goods
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Personal Accident Insurance Claim

• Completed claim form
• Medical report
• Original Medical Bills and Receipts
• Photographs depicting the injury sustained
• Letter of appointment
• Salary slip
• Police report
• Post mortem report
• Death Certificate
• Letter of Administration
• Full details of the dependants and copy of the Identity Card
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Travel Insurance Claim
For all travel claims :

• Completed claim form
• Air ticket and boarding pass
• Written confirmation from airline stating compensation paid or payable
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Supporting Documents

• Flight delay : Written confirmation from airline stating the period of delay and reason(s)
• Baggage loss or delay at the airport : Airline Property Irregularity Report and confirmation letter on when baggage was returned
• Loss of money or baggage (other than in the custody of airline): Copy of police report
• Trip cancellation or trip curtailment : Medical report and/or other documents to substantiate the reason plus bills/receipts of advance payments and/or additional expenses incurred ;
• Lost or damaged items : Original purchase receipts or bills, photographs of damaged items and original repair bills or receipts;
• Reimbursement of expenses incurred (flight / baggage delay or missed connection) : Original receipts of expenses incurred and/or items purchased
• Medical expenses : Original detailed medical bills/receipts, medical report (if available) or certification from the attending Physician on the diagnosis
• Permanent Disablement/Death : Medical report, police report, accident report and / or newspaper report (if any); certified true of Grant of Letters of Administration or Grant of Probate and Estate Duty Schedule). Legal documents where and when required by law, must be submitted at the claimants' expense

* All of the above requires submission of a duly signed & completed Electronic Credit Payment (ECP) form

Health Insurance Claim

• Completed claim form
• Medical report
• Original Hospital Bills and receipts
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

All Risks Insurance Claim

• Completed claim form
• Replacement or repair bill / invoice / quotation / detailing the description, unit price and amount
• Original purchase invoice / bill of the damaged  / lost article
• Technical report to substantiate the cause of the damage
• Photographs depicting the damaged item
• Police report
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Burglary Insurance Claim

• Completed claim form
• Replacement or repair bill / invoice / quotation / detailing the description, unit price and amount
• Original purchase invoice / bill of the damaged / lost article
• CCTV Recording
• Photographs depicting the point of entry or break-in
• Police report
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Money Insurance Claim

• Completed claim form
• Police report
• Vouchers/receipt to substantiate the missing cash
• Photographs depicting the point of entry or break-in
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Plate Glass Insurance Claim

• Completed claim form
• Replacement or repair bill / invoice / quotation / detailing the description, unit price and amount
• Original purchase invoice / bill of the damaged article
• Technical report to substantiate the cause of the damage
• Photographs depicting the damaged item
• Police report
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Fidelity Guarantee Insurance Claim

• Completed claim form
• Police report
• Particulars of employees such as employment contract, NRIC, salary slip
• Audit report
• Accounting records to reconcile loss
• Banking records, if applicable
• Standing instruction documents e.g. banking procedures
• Other evidence of misappropriation, e.g. CCTV recording
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Public Liability Insurance Claim

• Completed Claim form
• Any contract signed between Insured and Third Party
• Police report/photographs
• Medical report/post mortem report (for fatal injury claim)
• Repair bills/quotation for property damage
• Consultant's report on cause/nature/extent of damage
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

Workmen Compensation Insurance Claim

• Completed claim form
• Medical report and medical leave chits
• Original medical bill and receipt
• Wages records of the worker for the 6 months prior to the accident
• Photographs depicting the injury sustained (For Total Permanent Disability Claim)
• Copy of the post mortem report (For Death claim)
• Copy of the police report (for Death Claim)
• Copy of the Death Certificate (for Death Claim)
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

FWCS Insurance Claim
Temporary Disablement Claim

• Completed claim form
• Copy of the Medical Report (Borang Buruh 90) And/ or Medical Leave Chits.
• Original Medical Bills and Receipts
• Labour Assessment
• Duly signed & completed Electronic Credit Payment (ECP) form

Fatal Claim

• Completed Claim Form
• Copy of the Death Certificate
• Copy of the Police Report
• Copy of the Post Mortem Report
• Bills to substantiate the Repatriation Expenses Incurred
• Airway bill to transport the remains back to the country of origin
• Labour Assessment
• Duly signed & completed Electronic Credit Payment (ECP) form

Contractor All Risk Insurance Claim
(A) For material damage claim

• Completed claim form
• Police report
• Repair/replacement bill/quotation/delivery orders/stock records
• Contract documents, including bill of quantities and scope of work, letter of award
• Photographs of the damaged item(s)
• Consultant's or internal report on the cause and extent of damage
• A copy of Insured's NRIC (For individual)
• A copy of Insured's Business Registration (For company)
• Duly signed & completed Electronic Credit Payment (ECP) form

(B) For Third Party Liability claim

• Completed claim form
• Police report
• Incident report
• Repair bills/quotation for property damage claim
• Photographs of the damaged item(s)
• Consultant's report on the cause/ nature extent of damage
• Medical report / Death certificate / post mortem report (for Fatal & injury claim)
• Duly signed & completed Electronic Credit Payment (ECP) form

Life Insurance, Home Insurance And Other Insurance Claim

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Category: accident insurance claim, claims, fatal insurance claim, health insurance claim, home insurance claim, life insurance claim, marine insurance claim, risk insurance claim, travel insurance claim

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